Privacy Policy

Privacy Policy

Last updated: June 27, 2026

Wild At Home is a St. Catharines, Ontario business offering rare tropical plants, plant-care supplies, local pickup, events, and related ecommerce services. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, join our email list, ask for support, attend an event, or otherwise interact with Wild At Home.

Contact: Wild At Home, 5 Kingston Bay, St Catharines, Ontario, L2M 4H6, Canada. Email: sarah@wildathome.ca.

Personal information we collect

Depending on how you interact with us, we may collect:

• Contact details such as name, email address, phone number, billing address, shipping address, and local pickup details.
• Order information such as products purchased, order notes, payment status, pickup or delivery status, returns, refunds, and customer service history.
• Payment and checkout information processed through Shopify and payment providers. We do not intentionally store full payment card numbers.
• Account, marketing, event, and communication preferences, including email signup consent and unsubscribe records.
• Device, browser, usage, cookie, and analytics information such as IP address, pages viewed, approximate location, referring site, and interactions with our storefront.
• Information you choose to send us, such as plant-care questions, photos, reviews, messages, or event registrations.

How we use personal information

We use personal information to:

• Process, confirm, fulfill, deliver, hold, or prepare orders for local pickup.
• Provide customer support, plant-care guidance, event communications, and order updates.
• Operate, secure, improve, and troubleshoot the website and Shopify checkout experience.
• Send marketing emails or promotional messages when we have your consent or another lawful basis to do so, and to manage unsubscribe requests.
• Detect fraud, abuse, security incidents, or misuse of our services.
• Meet tax, accounting, recordkeeping, legal, regulatory, and dispute-resolution obligations.

Consent and choices

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by applicable law. Consent may be express, such as when you subscribe to email marketing, or implied, such as when you provide information needed to complete an order. You may withdraw consent, unsubscribe from marketing, or request access or correction by contacting us. Some information is required to complete orders, provide support, comply with law, or protect our rights and security.

Cookies and similar technologies

Our website uses cookies, pixels, and similar technologies for essential store functions, checkout, security, preferences, analytics, and, where enabled, marketing. Essential cookies are required for the storefront and checkout to work. Non-essential cookies may help us understand site performance or measure marketing. For more detail, see our Cookie Policy.

Marketing communications

If you subscribe to email or SMS marketing, we will use your contact information to send Wild At Home updates, plant drops, events, care tips, and offers. You can unsubscribe at any time using the unsubscribe link in our messages or by contacting us. We do not want anyone on our list who does not want to be there.

When we share personal information

We may share personal information with service providers that help operate our business, including Shopify, payment processors, shipping or delivery providers, email and marketing tools, analytics providers, fraud prevention tools, professional advisers, and IT/security providers. We may also disclose information if required by law, to enforce our terms, to protect our rights, or in connection with a business transfer.

Shopify and third-party services

Our store is hosted by Shopify. Shopify and connected service providers may process personal information to provide ecommerce, payment, checkout, analytics, fraud prevention, customer privacy, and customer experience features. Third-party services may have their own privacy practices. We encourage customers to review Shopify's privacy information and the privacy notices of any third-party service they choose to use.

Shopify Network Intelligence, targeted advertising, and opt-out choices

Where enabled in Shopify or connected apps, Shopify may use information about interactions with our store, Shopify, and other merchants to help provide or improve enhanced services such as fraud prevention, analytics, personalization, advertising measurement, and customer experience features. Depending on where you live and which features are enabled, you may have the right to opt out of certain data sharing, sale, or targeted advertising uses. If Shopify's data sale or sharing opt-out page is enabled for our store, you can use that page to submit applicable opt-out choices. You can also contact us at sarah@wildathome.ca with privacy questions or requests.

International processing

Some service providers may store or process personal information outside Ontario or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction. We use service providers that are appropriate for operating a modern ecommerce store and take reasonable steps to protect personal information.

Retention

We keep personal information only as long as reasonably needed for the purposes described in this policy, including order fulfillment, support, accounting, tax, legal, security, and dispute-resolution needs. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely retain it according to our business and legal requirements.

Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. No website, payment system, email, or internet transmission is completely secure, so we cannot guarantee absolute security. If you believe your information has been affected by a security issue, contact us promptly.

Access, correction, and questions

You may request access to your personal information, ask us to correct inaccurate information, withdraw consent where applicable, or ask privacy questions by contacting sarah@wildathome.ca. We may need to verify your identity before responding.

Children

Our website is not directed to children. We do not knowingly collect personal information from children without appropriate consent.

Changes to this policy

We may update this Privacy Policy as the store, services, laws, or privacy practices change. The updated version will be posted on this page with a new last updated date.