Return and Refund Policy

Return and Refund Policy

Last updated: June 27, 2026

We want your Wild At Home order to feel clear and cared for. Because live plants are perishable and can change quickly after pickup, delivery, or shipping, our return rules depend on the product type and the timing of the issue.

Live plants and perishable plant material

Live plants, cuttings, corms, propagation material, and similar perishable plant items are generally final sale once picked up, delivered, or shipped, except where we made an error, the item was materially misdescribed, or applicable law requires a remedy. Please inspect live plants at pickup or immediately on delivery.

Reporting an issue

If your live plant order is wrong, damaged, or appears materially different from the listing, contact us within 24 hours of pickup or delivery at sarah@wildathome.ca. Include your order number, a description of the issue, and clear photos of the plant, packaging, roots if relevant, and any damaged areas. Reporting quickly helps us fairly assess whether the issue occurred before or after handoff.

What is not covered after handoff

We cannot guarantee plant performance after pickup, delivery, or shipping because care conditions vary by home, cabinet, substrate, water quality, humidity, light, pests, temperature, acclimation, and handling. We generally do not refund or replace for buyer's remorse, normal cosmetic variation, minor leaf blemishes, natural leaf loss, acclimation stress, care changes after handoff, delayed pickup, weather exposure after delivery, or issues reported outside the applicable window.

Accessories and non-perishable products

Unopened, unused, non-perishable accessories may be eligible for return within 14 days of receipt if they are in original condition and packaging. Custom, made-to-order, clearance, event, digital, and opened consumable products may be final sale unless defective or required otherwise by law.

Remedies

If an issue qualifies, we may offer a replacement, store credit, partial refund, full refund, repair, missing-item fulfillment, or another reasonable remedy depending on the situation, product availability, and applicable law. Refunds are generally issued to the original payment method where possible.

Return shipping or drop-off

Do not send products back without contacting us first. If a return is approved, we will provide instructions. Customers may be responsible for return shipping or drop-off unless the return is due to our error, a defective item, or another situation where applicable law requires otherwise.

Order cancellations

Contact us as soon as possible if you need to cancel. We may be able to cancel before an order is prepared, packed, fulfilled, or reserved for pickup. Cancellations are not guaranteed after preparation begins, especially for live plants, event seats, custom items, or limited drops.

Consumer rights

Nothing in this policy limits any non-waivable rights or remedies you may have under Ontario or Canadian consumer protection law.