Shipping and Local Pickup Policy

Shipping and Local Pickup Policy

Last updated: June 27, 2026

Wild At Home is based in St. Catharines, Ontario. We handle live plants with care and may adjust pickup, delivery, or shipping timing to protect plant health.

Local pickup

Local pickup is available by appointment or during posted pickup windows when offered at checkout. You will receive order or pickup instructions after your order is confirmed and prepared. Please bring your order confirmation or the name used on the order.

Pickup timing and unclaimed orders

Please pick up during your confirmed window or contact us in advance if you need to reschedule. Live plants cannot be held indefinitely. If an order is not picked up and we cannot reach you, we may continue holding it when reasonable, cancel the order, restock non-perishable items, or treat the live plant order as abandoned depending on the product condition and circumstances. Any refund or credit will be assessed case by case and may exclude losses caused by delayed pickup.

Weather holds

We may delay pickup, delivery, or shipping during unsafe heat, cold, storms, carrier delays, or other conditions that could harm live plants. Weather holds are meant to protect your order and do not cancel your purchase unless we confirm cancellation in writing.

Shipping and delivery, when offered

If shipping or local delivery is offered for a product, available methods, rates, and timelines will be shown at checkout or confirmed by Wild At Home. Timelines are estimates and are not guaranteed. We are not responsible for carrier delays, missed delivery attempts, incorrect addresses supplied by the customer, weather exposure after delivery, or damage caused by leaving a package unattended.

Address accuracy

You are responsible for providing complete and accurate pickup, delivery, and shipping information. Contact us immediately if you notice an error. We cannot guarantee changes after an order is processed.

Live plant packaging

We package live plants with reasonable care based on the plant, season, and fulfillment method. Some minor cosmetic change can happen during transport or after handoff, including leaf movement, substrate shifting, or normal stress.

Inspection at pickup or delivery

Please inspect live plants and accessories at pickup or as soon as they are delivered. If something appears wrong, contact us promptly with your order number and clear photos. See our Return and Refund Policy for issue windows and remedies.

Questions

For pickup, weather, delivery, or shipping questions, contact sarah@wildathome.ca.